#Chick fil a drive through series
Though the drive-thru may seem like one seamless experience to customers, it is actually a series of processes - and the Chick-fil-A Drive-Thru Innovation Team is always looking to improve each step. Restaurants have also added canopies with heaters and fans for Team Members. To ensure Team Members working in the drive-thru line are comfortable in any weather, Chick-fil-A has partnered with clothing brands that design military-spec cooling vests and moisture-wicking uniforms for the summer, thermal options for the winter and more. “The best ideas often come from our restaurant Operators and Team Members.”īut drive-thru innovation doesn’t end with the technology or techniques Team Members use - it even extends to the uniforms they wear. “Long before we had tablets, Team Members would write down customers’ orders in the drive-thru and call them in on cell phones,” says Sposaro.
We call the system “Face-to-Face Ordering.”įace-to-Face Ordering was first developed by Chick-fil-A franchise Operators and then refined by the Drive-Thru Innovation Team. The technology allows Team Members to take a customer’s order and relay it to the kitchen, ultimately moving cars more quickly through the drive-thru. That’s why customers can expect to see Chick-fil-A restaurant Team Members walking the drive-thru line armed with tablets. Placing orders promptly and efficiently is an integral part of the drive-thru experience.
This includes being intentional with every person, every second and every part of the process.” Like the two pickles on our Chick-fil-A ® Chicken Sandwich, a speedy drive-thru has been a signature of Chick-fil-A restaurants for more than 30 years.Īs with many other parts of our business, the drive-thru has evolved with new technology and innovation to both expedite and elevate the experience for guests.Īrtie Sposaro, who leads the Chick-fil-A Drive-Thru Innovation Team, says, “In order to reach our top speed for getting guests through our drive-thru while keeping our Team Members and customers safe, we believe everything matters.
0 kommentar(er)
